Your Privacy Is Our Responsibility
Your personal information is completely secure on the dkh88 platform. This policy provides a full description of what information we collect, why we collect it, and how we keep it protected.
1 Introduction and Scope
dkh88 ("we", "us", or "the platform") is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("policy") applies to the dkh88 website, mobile application, and all related services.
The purpose of this policy is to inform you about what types of personal information we collect, how we use that information, how long we retain it, and what steps we take to protect it. Protecting your privacy is our fundamental responsibility and we are fully transparent with our users on this matter.
By using any dkh88 service, you acknowledge that you have read this privacy policy in full and have agreed to the terms described herein. If you have any questions about this policy, please contact us at [email protected].
2 What Information We Collect
The dkh88 platform collects various types of information in order to provide you with the highest quality service. A detailed description of that information is provided below:
A. Registration and Identity Information
Information you provide when creating an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Mobile number
- Residential address
- National ID (NID) or passport number (for KYC verification)
B. Financial and Transaction Information
To process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Note: The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. Financial information is always stored in encrypted form.
C. Gaming and Usage Information
- Game history and bet amounts
- Duration of activity on the platform
- Game categories used and preferences
- History of bonuses and promotions received
- VIP level and points
D. Technical and Device Information
Collected automatically from your device and network:
- IP address and location (at country level)
- Browser type and version
- Operating system
- Device identifier
- Cookie and session data
- Page visit times and navigation patterns
3 Purpose of Information Use
dkh88 uses collected information only for legitimate and necessary purposes. The table below lists the purposes and legal basis for information use:
| Purpose of Information Use | Type of Information Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity and contact information | Performance of contract |
| Identity and age verification (KYC) | NID, passport, date of birth | Legal obligation |
| Processing financial transactions | Payment and bank information | Performance of contract |
| Fraud and scam prevention | Transaction, device, and IP information | Legitimate interest |
| Providing customer support | Contact and account information | Performance of contract |
| Managing promotions and bonuses | Gaming history and transaction data | Performance of contract |
| Responsible gaming monitoring | Gaming behaviour and patterns | Legitimate interest / Legal obligation |
| Platform development and analytics | Technical and usage data | Legitimate interest |
4 Cookies and Tracking Technology
What are cookies and why are they used?
Cookies are small data files stored in your browser. The dkh88 platform uses the following types of cookies:
- Essential cookies: For maintaining login sessions and security verification — disabling these will prevent the platform from functioning properly.
- Functionality cookies: To remember your preferences, language, and settings.
- Analytics cookies: To analyse site usage patterns — this helps us improve our services.
- Security cookies: For detecting fraud and protecting accounts.
Cookie Control
Cookies can be controlled or deleted from your browser settings. Please note that disabling essential cookies may prevent some services from working properly. dkh88 does not use third-party advertising cookies.
5 Sharing Information with Third Parties
dkh88 never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared in the following limited circumstances:
- Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners — only the information necessary to complete a transaction.
- Identity verification services: With trusted third parties to complete the KYC process.
- Legal requirements: In response to a court order or a lawful request from a government authority.
- Fraud prevention: With cybersecurity services to detect fraudulent activity.
- Business restructuring: In the event of a merger or sale of dkh88's business, while maintaining the same standards of data protection.
All third-party partners are bound by strict confidentiality agreements with us and may only use information for the specified purpose.
6 Data Security Measures
dkh88 has implemented industry-standard technical and organisational measures to protect your information:
Encryption
All data transmissions are protected by SSL/TLS encryption. Stored sensitive information (payment data, passwords) is kept under AES-256 encryption.
Firewall and Penetration Testing
Advanced firewall systems and regular security audits are used to prevent any unauthorised access.
Access Control
Only authorised personnel have access to necessary information. All access is logged and reviewed regularly.
Data Backup
Regular encrypted backups of important data are stored on secure servers. The risk of data loss is kept to a minimum.
Response to Data Breaches
In the event of a data security breach, dkh88 will take the necessary steps as soon as possible and notify affected users by email. We are committed to handling such situations with full transparency at all times.
7 Data Retention Period
dkh88 retains your information only for as long as necessary. The retention periods for different types of information are listed below:
- Account information: For the duration the account is active and for an additional period after closure as required by legal obligations.
- Transaction history: For the period determined by financial regulations.
- KYC documents: For the required period after account closure, in accordance with legal obligations.
- Customer support communications: For a reasonable period following resolution of the case.
- Logs and technical data: For a limited period for security analysis.
Once the designated retention period ends, information is securely deleted or anonymised so that you can no longer be identified in any way.
8 Your Rights Regarding Your Information
As a dkh88 user, you have the following rights regarding your own information:
📋 Right of Access
You have the right to know what information we hold about you. Upon request, we are obliged to inform you within a specified timeframe.
✏️ Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from your account settings.
🗑️ Right to Erasure
In certain circumstances you may request that your information be deleted, except for information retained due to legal obligations.
⛔ Right to Restrict Processing
In certain cases you may request that processing of your information be temporarily restricted.
📦 Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
🚫 Right to Object
You have the right to object to processing of your information carried out on the basis of legitimate interest.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
9 Protection of Minors
dkh88 is an adults-only platform intended solely for those aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If we become aware for any reason that a minor has created an account, that account will be immediately closed and the related information will be deleted.
If you know that a minor is using our platform, please let us know at [email protected].
10 Changes to This Policy
dkh88 reserves the right to update or change this privacy policy as needed. If any significant changes are made, we will:
- Update the "Last Updated" date at the top of the policy.
- Notify registered users via email.
- Display a clear notice on the platform.
Continued use of dkh88 after any changes will be taken to mean that you have accepted the new policy. If you do not agree to the policy changes, you may close your account.
11 Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us through the following:
- Live Chat: Direct support available 24/7
- Email: [email protected]
Upon receiving a privacy-related request, we will respond as quickly as possible in accordance with Bangladesh Standard Time (BST, UTC+6).